Customer Support Specialist

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Customer Support Specialist

Part-time (24-32 hours p/ week) · UTRECHT, THE NETHERLANDS

Do you love helping users and owners on the SnappCar platform with their questions? Do you get energy from handling complex support cases? Then you might be the right candidate to become a Customer Support Specialist for the Netherlands (Dutch language skills are a hard requirement)!

About the job

In SnappCar’s high paced scale-up environment, the Customer Support team is the beating heart of our car sharing community. In this role, you are a SnappCar ambassador, as you engage and activate our users and help them with their questions and challenges, including (but not limited to): insurance & damage related issues, renter/owner disputes, account related questions and helping renters with immediate technical issues. The team offers their support to our growing community 365 days per year.

Since you work in a young and driven team, partly covered by students, you use your expertise and passion for support to coach more junior level team members. In this role, you will also work closely together with other teams inside SnappCar. You will have a lot of opportunities to float creative ideas and have a significant impact on both the platform and the Support team.

About You

We are looking for someone who is excited about helping people! An intrinsically motivated Support Specialist, driven by solving problems and in doing so helping to achieve SnappCar’s mission: getting more cars off the road. With positive energy, and without using a personal script, you are helping our users with questions, challenges, and feedback.

You know what it takes for a Support team to be successful and together with your colleagues will increase our efficiency & quality in helping our community. You value a diverse, multicultural working environment.

Next to this, we want to stress that SnappCar tries to be an equal opportunity employer and welcomes applications from individuals of all races, genders, ages, religions, disabilities, and sexual orientations. We value the perspectives and experiences that individuals from diverse backgrounds bring to our organization, and we strive to create a workplace where everyone feels welcomed and supported. Therefore, we encourage qualified candidates of all backgrounds to apply.

What you bring to the table

  • You are demonstrably experienced with inbound and outbound customer service;

  • Excellent Dutch & English language skills are a hard requirement for this position;
  • You are available for 24-32 hours per week;
  • Able to work irregular shifts (evenings/weekends/holidays)
  • Self-motivated and ambitious

That said, enthusiasm and positive energy will take you a long way. So, if you don’t meet 100% of the requirements, we still encourage you to apply!

What we bring to the table

Yes, we ask a lot from you, but you will get a lot in return! Besides a hands-on position for a responsible Support Specialist at a growing organization within a young and driven team, we offer you:

  • Being part of an amazing scale-up and making an impact on the world;
  • A very creative, energetic and international working environment at a great HQ office in the centre of Utrecht;
  • Competitive salary;
  • 8% yearly holiday pay (paid out yearly in June);
  • Unlimited Holiday Policy;
  • Snabbatical (1 month paid leave after 3 years of employment, and 3 months leave after 5 years);
  • A laptop to do your work;
  • Travel expenses paid so you can actually get to the office;
  • Free rides (SnappCar credits);
  • Delicious healthy lunches, snacks and free drinks;
  • Lots of fun, teambuilding and celebrating successes together!

About SnappCar

Did you know that over 250 million cars in Europe are standing still up to 23 hours a day? Just imagine the space and resources that are being wasted! So, let's stop this inefficiency.

Joining SnappCar's mission will be an adventure and life-changing experience. Why? Because we're making a durable impact on the world by changing mobility from car ownership to carsharing.

How? By providing a fully reliable and user-friendly car sharing marketplace. In other words, a community in which thousands of car owners can easily and safely rent out their cars to other people in their cities and neighbourhoods.

And it's working! SnappCar is a rapidly growing scale-up and certified B Corp on its way to becoming the leading car sharing community in Europe. And we are aiming high: our goal is to remove 50% of all cars in our society. Imagine a world where 5 out of 10 cars in our streets were no longer needed...

It may sound like science fiction now, but we know it can be done. Cars are standing still more than 90% of the time. Our SnappCar community has already reduced 1% of cars in the markets where we are active. And with the growth of car sharing and new technologies like self-driving and connected cars, we are convinced our society can get to 50% by 2040.

Sounds like something for you?

Click on the apply button below or send an e-mail to with your CV and your motivation to work with us!