Customer Support Specialist
Part-time/Full time (32-40 hours p/ week) · UTRECHT, THE NETHERLANDS
Are you passionate about helping customers and delivering outstanding support? Do you thrive in solving complex issues and ensuring customer satisfaction?
If so… you might be the perfect fit for our Customer Support Specialist role at SnappCar, focusing on the Netherlands.
Dutch language skills are a hard requirement for this position!
As a Customer Support Specialist, you’ll play a crucial role in our fast-paced scale-up environment, serving as the heart of SnappCar’s car-sharing community. In this position, you will act as a brand ambassador, delivering exceptional support to our users—both renters and owners. Your responsibilities will include:
Resolving customer inquiries related to insurance, damages, disputes, and account issues
Assisting renters with urgent technical problems to ensure seamless experiences
Supporting and empowering team members, including mentoring junior colleagues
The team offers their support to our growing community 365 days per year.
You’ll also collaborate closely with cross-functional teams to improve processes and contribute to the development of our platform and customer service operations. With a proactive approach, you’ll identify areas for improvement and share creative solutions to enhance both customer satisfaction and team efficiency.
We are looking for a customer-focused professional who is passionate about problem-solving and thrives in a dynamic, multicultural environment. You bring a mix of experience, enthusiasm, and the ability to deliver high-quality support.
Requirements:
Proven experience in inbound and outbound customer service
Native or fluent Dutch and excellent English skills (required)
Availability for at least 32 hours per week
Flexibility to work occasional irregular shifts, including evenings, weekends, or holidays
Preferred skills:
Strong problem-solving mindset and ability to handle complex cases independently
Collaborative and supportive attitude, with experience mentoring team members
Intrinsically motivated to support SnappCar’s mission of reducing car usage for a greener future
Even if you don’t meet every single qualification, we still encourage you to apply: your energy, enthusiasm, and willingness to learn can take you far!
Yes, we ask a lot from you, but you will get a lot in return! Besides a hands-on position for a responsible Support Specialist at a growing organization within a young and driven team, we offer you:
Making an actual impact on the world 🌍;
A very creative, energetic and international working environment at a great HQ office in the centre of Utrecht 🏢;
Competitive salary: €2400 to €3000 per month (full-time) 💲;
8% yearly holiday pay (paid out yearly in June) 🏖️ ;
Unlimited Holiday Policy 🍹;
Snabbatical (1 month paid leave after 3 years of employment, and 3 months leave after 5 years) 💤;
End-of-the-Year financial bonus, based on company performance ⚙️;
A laptop to do your work 💻;
Travel expenses paid (so you can actually get to the office on office days) 🚅 ;
Free rides (SnappCar credits) 🚖 ;
Delicious healthy lunches on office days, snacks and free drinks 🥬;
Lots of fun, teambuilding and celebrating successes together! 😄
Did you know that over 250 million cars in Europe are standing still up to 23 hours a day? Just imagine the space and resources that are being wasted! So, let's stop this inefficiency.
Joining SnappCar's mission will be an adventure and life-changing experience. Why? Because we're making a durable impact on the world by changing mobility from car ownership to carsharing.
How? By providing a fully reliable and user-friendly car sharing marketplace. In other words, a community in which thousands of car owners can easily and safely rent out their cars to other people in their cities and neighbourhoods.
And it's working! SnappCar is a rapidly growing scale-up and certified B Corp on its way to becoming the leading car sharing community in Europe. And we are aiming high: our goal is to remove 50% of all cars in our society. Imagine a world where 5 out of 10 cars in our streets were no longer needed...
It may sound like science fiction now, but we know it can be done. Cars are standing still more than 90% of the time. Our SnappCar community has already reduced 1% of cars in the markets where we are active. And with the growth of car sharing and new technologies like self-driving and connected cars, we are convinced our society can get to 50% by 2040.
Click on the apply button below or send an e-mail to recruitment@snappcar.nl with your CV and your motivation to work with us!
SnappCar is a peer-2-peer carsharing platform based in the beautiful city of Utrecht. A car on average stands still 23 hours per day. Our mission is to empower people with smarter mobility, through car sharing. For the benefit of our planet, its resources, and society. And we are aiming high: our goal is to remove 50% of all cars in our society.